An Update on Insurance & Our New Concierge Service

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Insurance contracts often prevent providers from accepting cash from members for covered services under the same Tax ID. By creating Grand River Concierge LLC, we create a legal pathway to provide you with the care you want at a transparent price.

No. Everything stays exactly the same. You will use the same phone number, see us in the same office, and work with the same staff you already know and trust. Grand River Concierge LLC is simply the administrative way we process your visits.

We are working hard to make this transition as invisible as possible. Our goal is to maintain your current patient portal and chart so that your medical history remains seamless and accessible to you. We will update you as soon as the technical integration is finalized.

Insurance contracts are complex. Most "preferred provider" agreements legally prohibit a practice from accepting cash from a patient if that practice also has a contract with the patient's insurance company. By creating a separate entity, we can legally and ethically offer you a way to pay for your care directly without violating those contracts.

At the end of your visit, we will provide you with a standardized document called a Superbill. It contains all the necessary diagnosis and procedure codes. You simply mail or upload this to your insurance company. Depending on your "out-of-network" benefits, they may reimburse you directly for a portion of the cost.

To keep things fair and transparent, our fee-for-service rates are modeled after our most competitive insurance payer rates. Please contact our office for a specific fee schedule.

Not at all. For the time being, we are continuing to accept all current insurances for our pediatric patients through Grand River Rehabilitation LLC. Your care and billing process will remain exactly as it is now.

We are currently finalizing the legal and billing infrastructure and expect to go live in January or February 2026. If you have an immediate need or want to ensure you are on our first wave of appointments, please reach out to us today to join our priority list.